Wealth Whispers - A PAM Insight Podcast

The importance of client experience

Katie Royals, managing editor at PAM Insight, speaks to Tariq Khan, director of sales and client experience at Objectway, about how firms can leverage the powers of technology to offer an enhanced level of service to clients.

Client centricity in the digital world

As digital solutions become more commonplace in the wealth management sector, how can firms ensure they are maintaining and enhancing their high levels of service to clients?

Entrepreneurial Wealth Management

An increasingly large regulatory burden is making it more challenging for wealth management entrepreneurs to strike out on their own.

Nonetheless, a steady stream of people who become disillusioned with the product-led offerings at bigger wealth firms and private banks, and set up disruptive boutiques that make the industry dynamic and interesting, as well as keeping the big boys on their toes.

We sat down with Mark Perchtold, who left Goldman Sachs in 2016 to found OMBA Advisory & Investments; Will Proger, who gave up a steady salary behind in the middle of the pandemic, to launch private investment office William & Partners; and Vikash Gupta, an alumnus of Barclays Wealth and a man who wears multiple entrepreneurial hats.

They spoke about the competition for talent, how they cope with an ever-increasing regulatory burden, and what they learnt during their first years in business.

Meanwhile, Roger Clarke, head of capital markets at IPSX told us how smaller, more agile investment managers can look outside the mainstream trades to deliver value for clients.

This episode is kindly sponsored by IPSX and hosted by Alexandra Newlove, editor of thewealthnet. Katie Royals, senior reporter at PAM Insight, produced the episode.